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Here you can find details on the most important topics: |
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How to place an order |
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| Once you have placed an item in your basket, this is what
happens next.... |
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| Step 1 |
| The basket screen allows you to select the country of delivery
and the method of payment. The screen shows you all the amounts (item
value, shipping and handling costs and discounts). |
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| Step 2 |
| Enter a delivery address and, if you wish, a different billing
address. |
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| Step 3 |
Check your order form once again, and
select button "Amend" if you need to make any changes to your
order. Here, you also need to accept the GTCs (General Terms and
Conditions) and in particular the right of cancellation.
Afterwards, you will first receive confirmation that your order
has been received. The purchase agreement only comes into effect
by sending off the order acknowledgement. Please print out all
the documents for safekeeping.
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Payment |
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We offer you the following methods of payment:
• By credit card:
Eurocard/Mastercard, American Express, and Visa. In addition to
the card number, the validity dates and the credit card issuer, we
also require the security number from your credit card. The security
number is the three-digit (Eurocard/Mastercard, Visa) or four-digit
(American Express) number which appears on the reverse of your
credit card to ensure secure payments via the Internet. We only
debit your credit card with the invoice amount upon shipment of your
order.
• By invoice:
You receive an invoice from us, which gives you the convenience
of paying the invoice amount by credit transfer. You commit to
settling the invoice amount within 14 days of receiving your order.
This method of payment is only available to our Premium customers.
• By cash on delivery:
You pay the invoice amount on delivery directly to the courier/postman.
The post office charges a handling fee of 2 Euros in addition to the
COD amount.
• By cash in advance:
We wait for your credit transfer to be received and ship your
order as soon as the item ordered comes into stock and your credit
transfer has reached our account. Please note that credit transfers
(also online) can take up to 1 to 3 working days to clear at the
bank, to which 1 working day must be added for the internal posting
by our accounts department. Consequently, for urgent orders, we
advise you not to opt for payment by credit transfer! Advantage:
we offer customers a 2% discount for advance payment, which is shown
immediately in the basket screen.
If you fall into arrears with your payments, we reserve the
right to invoice you with reminder charges.
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How we deliver
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The range of products in the shop is aimed explicitly at end
customers in Germany. Exceptions are subject to special
arrangement.
Delivery times
We deliver within 2 to 4 days.
Delays/delivery problems
If we encounter a delay, we will notify you immediately. We will
then endeavour to find the best solution for you. This does not
affect your statutory rights.
We reserve the right to withdraw from the agreement if, through
no fault of our own, we are unable to deliver the item ordered
due to a supplier not performing his contractual duties. If an
item you have ordered is no longer available, you will be
notified immediately. This does not affect your statutory rights.
Shipping costs
For each order within Germany, we levy a shipping and handling
charge of € 4.90. For an order value of € 100.00
and over, shipping and handling is free. If you select cash
on delivery as your method of payment, DHL/Post AG will charge
you an additional fee of € 2.00 on delivery.
Country Shipping |
handling costs |
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Germany |
4,90 EUR |
European Union |
17,00 EUR |
Switzerland |
19,00 EUR |
Rest of the world |
auf Anfrage |
Orders and deliveries are only possible within the
above-mentioned countries. Should you wish to have an order
delivered to a different country, we will endeavour to
accommodate your request. To this end, please call our service
hotline on ++49(0)69-8383.3447. For customers outside the EU:
Please note that your consignment may be liable to the addition
of substantial customs duties.
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Security |
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We use a secure SSL connection to protect
your data during transmission!!
What is SSL?
SSL (Secure Socket Layer) is a security technology which ensures
that your personal data, including your credit card information,
your login data and your method of payment are transferred
securely via the Internet. The data are encrypted in such a way
that they can only be read by the payment system.
Which settings are used for encryption?
The encryption protocol used is: SSL 3.0 key length: RSA 1024
bit, RC4 128 bit
Please note that certificates with key lengths of 1024 bit are
only supported by browser versions 5.x and higher. If an older
version is used, only encryption with 512 bit can be achieved.
Which of your data are transmitted in encrypted form?
• Personal data (address, telephone number, etc.)
• Login data (user ID and password)
• Method of payment selected
• Credit card details and account information
In other words, we cannot trace which user has accessed which
data. The following information is stored each time data is
accessed:
• Name of the file accessed
• Date and time of the data being accessed
• Volume of data transmitted
• Message as to whether or not the data were accessed
successfully
• Description of the type of web browser used
• Operating system used.
Information that is not stored is the IP address of the computer
from which the request was submitted. For this reason, personal
user profiles cannot be generated. The stored data are only used
for the purposes of further developing our product range.
In case of any questions relating to data privacy, please do not
hesitate to contact our data privacy officer: ... (Julia Rimek)
Upon request, you can of course obtain information about the
data we hold on your person or your alias. If you would like to
do this, please send an e-mail to our data privacy officer. The
same applies should you request the deletion or correction of
your data. |
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Data privacy |
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Storing/using your data
We will only request, store and use your data for the purpose of
processing your order, unless, that is, you would like to receive
additional services. In this case, we will request your permission
to do so at a corresponding juncture. Our data protection practice
is in keeping with the Federal Data Protection Act (BDSG) and the
Tele Services Data Protection Act (TDDSG).
In order to process and ship your order, we only forward your data
to the particular delivery service commissioned with the shipment.
We can offer you additional services. To do this, we require your
permission. If you subsequently decide that you no longer require a
particular service, you can notify us of this at any time. We will
then delete your data immediately.
• Creating a customer account
We create a customer account for you so that you do not have to
re-enter your name and address again when you next shop with us. The
next time you visit our shop, simply enter your username and
password at the start of the order process. Afterwards, your name
and address will be loaded into the order form automatically.
• Subscribing to our newsletter
If you subscribe to our newsletter, we will inform you at regular
intervals by e-mail about our latest news and offers. You can
unsubscribe quite easily by selecting an option directly within the
newsletter, or by giving us a quick call.
If you have any questions about data privacy, please do not hesitate
to contact our data privacy officer: ... (Marion Weber)
Upon request, we will send you information free of charge about the
data we hold on your person or your alias. If you would like us to
do this, please send an e-mail to [e-mail address]. Likewise, we are
obliged, upon request, to correct, bar or to delete the data we have
stored about you.
Use of cookies
No cookies whatsoever are used anywhere in our shop system.
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